FAQ
HOW DO I BOOK?
Please TEXT us with your full name, preferred date and times and package preferences and we’ll book you in and reply to your message. 0439 682 693
HOW DO I PAY?
All sunrise and Sunday bookings are paid in advance, all other bookings are paid upon arrival with CASH.
CAN ONE GROUP GET DIFFERENT PACKAGES?
Yes, one person in your group might need a lifejacket and everyone else doesn’t or some people might want the VIP Package and others don’t. We cater to your individual needs.
HOW LONG DOES IT TAKE?
2 hours. Meet 15 minutes before departure time (starting time 8am, meet 7:45am). Downstream paddle for 1 ¼ hours.
WHAT DO I NEED TO BRING WITH ME?
Car keys, cash for booking amount, thongs/shoes (sand is hot!) and sun protective clothing. After paddling (keep in car)- towel, change of clothes, water.
DO YOU PADDLE AGAINST THE CURRENT?
You start upstream and only paddle downstream with the current. You don't paddle against the current.
WHAT SHOULD I WEAR?
Wear what is most comfortable! Clothing that allows movement is best. Once you’ve got the hang of stand up paddling, you won't be falling into the water unless you’re pushing yourself to learn something new or you want to have a swim!
WHAT’S THE BEST TIME TO GO?
Our sunrise paddle is absolutely stunning and quite a unique experience. This is very popular as you could imagine so we recommend booking in advance to avoid disappointment.
DO I NEED TO WEAR A LIFE JACKET?
Everyone under 18 years old or who doesn’t have a licence for proof of age requires a lifejacket for insurance purposes.
I’M 18+ YEARS OLD, CAN I HIRE A LIFE JACKET?
Yes, we highly recommend everyone hire a lifejacket however it’s not legally required 18+ years old. Lifejackets are included in our packages.
CAN I USE MY OWN LIFE JACKET?
Yes, you can also hire our life jackets (sizes XS-2XL). Life are included in our packages.
CAN I GET A REFUND IF I CHANGE MY MIND?
No sorry we can’t offer refunds for change of mind as we have expenses to cover and can't rebook your spot.
It is very rare that we have to cancel your booking due to the weather being too dangerous, however if needed we will reschedule or refund your booking amount if you’re unavailable.
WHAT ARE THE BENEFITS OF SUP?
The benefits are enormous!
• It’s an all-ages, all-level activity you can do with friends and family
• It’s a great core fitness and full body workout
• SUP can be therapeutic and calming or exciting and exhilarating
• Fresh air and exercise in the great outdoors is good for body, mind and spirit.
DO YOU CATER FOR HENS AND BUCK PARTIES?
Yes, we specialise in large group bookings, hens and buck parties, birthday parties, corporate events, sporting end of session celebrations, presents and many more.
WHAT IS SUP?
SUP is stand up paddle, an activity that combines standing on a board and propelling yourself across the water.
